Order Return


The return of the order could be done within ten working (10) days from the date of receipt.

Important, the products have to be in their original condition, perfect and without damage. Their packaging should be the one that normally accompanies the product and should be in excellent condition. In addition, you must include the retail receipt. Return and replacement costs are borne by the customer (3.60 euros / shipment). If the reason for the return is due to a mistake of the company, the return cost is borne by the company.

If you want to replace the  order with the same product in another size or design, you should contact us to confirm the availability.

In case you do not find something that satisfies you and you want a refund, the process is done through deposit and any transfer costs are borne by the customer.

To proceed with the refund you have to send your relevant written request to the email address velurboutique@gmail.com within ten (10) working days from the date of receipt of your order. Shipping cost or cash on delivery is non-refundable.


Before the order is completed, during the online ordering process, you can remove the quantities of products from your cart by clicking the delete button.

Order cancellation is accepted only for as long as it has not yet been executed, ie the document has not been issued and its shipment has not been launched. In this case you can cancel your order either by sending an email to velurboutique@gmail.com, or by phone at 00306979187527.